Operational Excellence

The Five Fundamentals
Our customers have told us that they expect, and we focus on meeting the five fundamental customer expectations:

  • A varied assortment of products that meet their needs
  • Excellent, fast and friendly customer service
  • A clean, safe environment
  • High-quality goods, services and shopping experience
  • All at a great value every day
By living up to these fundamental customer expectations, our customers keep coming back--the key to sales growth and profitability!  

Retailer Initiative
Our business system puts you and your employees in charge of all ordering decisions at your store.  We call this Retailer Initiative, and our infrastructure is specifically designed and fully integrated to support your efforts:

  • Our Retail Information System (RIS) tracks sales of every item in your store in real time, so you can tailor your assortment to your customers’ buying preferences in real time.
  • Our Fresh Daily Delivery System lets you receive the top-quality products you need to satisfy your customers within hours of your order.
  • To help you stay ahead of the competition, we work constantly to identify and respond to consumer trends, expand regional products and Fresh Foods, and accelerate product innovation. And we aggressively pursue opportunities to consolidate order and delivery schedules to lower the cost of goods and improve your ability to manage your inventory and allocate labor.
Knowing what your customers want in real time and delivering it to your store fresher and faster, will help you satisfy your customers better than the competition—giving you the ability to drive sales and profits in your store.